CLIENT, VICKI CARTER
Carlie is amazing! We urgently needed help to find quality aged care for my mother. She found out what my mother and our family wanted most and gave specific information to help us immediately. We were in a dire situation and without Rethink’s help we would have settled for a place that did not meet our needs. I hesitated to get financial advice, but we saved so much more money than we paid for their services, by making informed decisions. I can’t thank Carlie and Sam enough for helping us find the right place and the best way to fund my mother’s care. Carlie’s knowledge of local facilities in Newcastle and Lake Macquarie, she was there to help with the process in the beginning and afterwards. I tell my friends with aging parents to talk to these amazing women before they make one of the most important decisions that a family needs to make.
CLIENT, STACEY PRIEST
My father needed to go into care after a trigger event. We were in lockdown restrictions due to COVID 19 which made our decision so much harder. He was not coping at home in isolation. Our family had recently lost our Mother and we were all still coming to terms with that. Carlie at Rethink Aged Care did it all for us, quickly secured a suitable facility, arranged placement and explained how the aged care fees where going to be calculated. She even completed all the paperwork for Department of Veteran affairs for him. My Father felt in informed, in control and a part of the decision making process. She took away a lot of our stress, nothing was ever a problem.
CLIENT, JACK HENRY
I must tell you what Carlie and Samantha have done for myself and Myra, looking after us in our old age is Magic. For all of the work they have put into us, we can’t thank them enough, our appreciation is never ending. Both of us think the ladies are wonderful people and they care they give us is just like a good family would do. We thank you, we thank you!
CLIENT, VICKI WYKES
After struggling myself with Centrelink applications, numerous phone calls, lost paperwork misccommunication and much stress I handed it all over to Carlie at Rethink Aged Care. From that point the ball started rolling. Carlie completed the forms and submitted an appeal on my behalf. She followed up with regular calls and updated me as soon as information became available. I am so grateful to her, my anxiety was drastically reduced knowing she was taking care of it. I wholeheartedly recommend Carlie to anyone hoping to navigate Centrelink and all the unexpected twists and turns that come with it.